In order to make interaction between government and citizens in the region more efficient, e-government services, including in such spheres as education and health, are being rapidly introduced.
Within the framework of the implementation of the state policy aimed at improving the quality and accessibility of public and municipal services for citizens and organizations, effective work to convert the services into electronic form was organized in the region.
Today, almost half of the residents use electronic services. The most popular electronic services among citizens are health, education, labor and employment, culture services (e.g., e-prescriptions, information related to the labor market, appointment to a doctor, electronic diary, etc.). Statistics show that in 2016, 55% of the applicants preferred electronic format for state services to personal call in the office.
There are 470 participants who render interdepartmental electronic services. It includes not only state and municipal structures, but also resource providers, universities, medical institutions, representatives of hotel business. Agencies monthly exchange 62 thousands inquiries and requests in electronic format.
In order to make interaction between government and citizens in the region more efficient, projects for informatization of priority social sectors such as education and health have been implemented.
As of today, activities performed by educational institutions of different level, from kindergarten to institutions for further education, have been automated in the region.
For example, E-School of the Tyumen Region information system unites all region-located schools and provides a lot of useful information services for its users, numbering more than 400 teachers, parents, and students today. Now parents can online analyze academic progress of their children, and children always have access to current list of home tasks and class schedule.
Since 2013, quality of health services has been enhanced in the Tyumen region by introduction of modern information technologies.
• introduction of remote appointment to the doctor helped to solve the problem regarding queues in health center reception (unified contact center, self-service terminals, Internet portal, mobile application) and e-queue system,
• patient’s personal account
• e-medical cards in clinics
• in-patient hospital resource management atomization in progress
• analytical information system introduced to monitor information and support management decision-making in order to improve healthcare in general.