The region has taken efficient steps to digitize its services as a part of the implementation of state policy aimed at improving the quality and accessibility of state and municipal services for citizens and organizations.
Today, over 80% of the region’s residents use e-services. The most popular e-services for citizens are health care, education, culture, labour and employment services (such as issue of a digital prescription, news of the labour market, making an appointment with a doctor, digital school records, etc).
As of December 31, 2018, over 500 members have joined the Interdepartmental Electronic Interaction System (IEIS), including authorities of all levels, resources supplying organizations and educational organizations. The IEIS processes about 78 thousand applications monthly.
The development of Electronic Document Management System (EDMS). Over 740 organizations, all executive bodies of state power, bodies of local self-government and subordinate authorities have joined the EDMS.
The region has implemented projects on digitalization of priority socially important sectors such as education and health care as a part of the work to increase the efficiency of interaction between the state and citizens.
“E-School” data system is implemented in 100% of educational institutions in the Tyumen region; over 80 thousand users (both parents and pupils) access it daily. For more convenience, the mobile version of the system is available.
In 2017–2018 the region implemented “Meals Accounting” project in urban educational institutions; it will allow to improve the quality and convenience of school nutrition services, exclude cash circulation, increase the availability of information on the menu, prices and social benefits for parents and pupils. Over 100 educational institutions, 24 school nutrition factories, over 100 thousand pupils have joined the system. About 30 thousand unique users access the system every day, making up to 5 thousand transactions daily.
Since 2013 the Tyumen region has been implementing the policy for improving the quality of health care services through the introduction of modern information technologies.
At present the following steps are implemented:
•The issue of queues at clinics’ receptions has been resolved thanks to the introduction of remote ways for making an appointment with a doctor (uniform call-centre, information desks, Internet portal, mobile application) and e-queue system,
•Launch of Personal Accounts of Patients,
•Implementation of e-prescription technology,
•Transition to digital medical records at clinics,
•The ongoing automation of control over hospital resources,
The introduction of analytical information system for monitoring the process of informatization and supporting management decision-making in order to improve the health care sector as a whole.